Privacy Policy

Last updated: August 11, 2025

This Privacy Policy explains how esimhub.online collects, uses, and protects your personal data when you use our website, services, and applications.

1. Categories of Personal Data We Collect

• Account & Registration Data: Name, surname, date of birth, address (including tax residence), email, phone number, identity document data (where required by law), payment details.
• Employment-related Data (if applicable): Education, skills, work experience (only if applying for a role with us).
• Website & Cookies Data: IP address, device type, operating system, browser type, access date and time, online activity, preferences. See also our Cookies Policy.
• Login Data: Login credentials, session details, device metrics (e.g., OS, model, carrier, screen size).
• Billing & Payment Data: Selected tariff plan, usage records (minutes, data, messages), payments, applicable taxes and fees.
• Correspondence Data: Information you provide via support requests, complaints, offers, or feedback.
• Marketing Data: Email and/or phone number for promotional or informational updates (only if you have opted in).
• Platform/Application Data: Information on app usage, IP address, device data, preferences, external referral sources.
• Legal Data: Information received from law enforcement or regulatory authorities if required by law.
• Data Deletion Requests: User ID or registered email, deletion request details.

2. Purposes of Processing

• To register and manage your account.
• To process your orders, provide purchased services, and manage billing.
• To communicate about important service updates, legal notifications, and customer support matters.
• To improve and personalize our website, applications, and services.
• To conduct fraud prevention and security checks where legally required.
• To comply with applicable laws, regulations, and legal obligations.
• To send marketing communications (if you have consented).
• To handle job applications and recruitment processes (if applicable).

3. Sources of Personal Data

We collect personal data directly from you, from your devices when you use our services, from payment providers, from recruitment agencies (if applicable), and from public or regulatory sources where required by law.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. For deletion requests, all personal data will be permanently removed within 6 months unless retention is legally required.

5. Data Deletion Requests

You can request deletion of your personal data by contacting us at support@esimhub.online or by using the account deletion function in our application. We may need to verify your identity before processing your request.

6. Sharing of Personal Data

We do not sell your personal data. We may share your data with:

• Service providers and partners involved in delivering our services (e.g., payment processors, telecom providers).
• Regulatory or law enforcement authorities where legally required.
• IT and hosting providers to operate our platform.

7. Security

We implement industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security of your information.

8. Your Rights

You have the right to:

• Access and obtain a copy of your personal data.
• Request correction or updating of your data.
• Request deletion of your data.
• Withdraw consent for marketing at any time.
• Object to certain processing activities.

9. Third-Party Cookies and Tracking

Third-party advertisers or partners may use cookies or similar technologies on our website. These are subject to their own privacy policies and not covered by this policy.

10. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date of the last update indicated above.