When does my data plan start?
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Your eSIM data plan starts when you first connect to a supported network at your destination.
Can I extend or renew my eSIM data?
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Yes, some plans can be extended or renewed. Please check in your account or contact support.
Can I make calls and send SMS with eSIM?
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Most eSIM plans are data-only, so you can use VoIP apps (WhatsApp, Skype), but not regular calls or SMS.
Can I share data using hotspot?
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Yes, most eSIMs support tethering to share data with other devices.
Which devices support eSIM?
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Most modern phones like iPhones (XR and later), Pixel, and Samsung Galaxy (S20+) support eSIM.
Can I use eSIM and physical SIM at the same time?
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Yes, if your device supports Dual SIM, you can use both eSIM and your physical SIM together.
What if I lose my QR code?
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Contact support immediately. We can resend your eSIM profile if it hasn’t been activated.
How many times can I install an eSIM?
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Most eSIMs can only be installed once. Do not delete it before the plan is used.